Refund Policy

Refund Policy

Last updated: September 4, 2026

Thank you for using NovelBerry. We are committed to providing you with an excellent reading experience. Please review our refund policy to understand the circumstances under which refunds may be granted.

1. Eligibility for Refunds

  • Refunds are only applicable for purchases made directly through our app or website.
  • Subscription fees are generally non-refundable unless required by applicable law.
  • If you experience technical issues that prevent access to purchased content or services, you may be eligible for a refund.

2. Requesting a Refund

To request a refund, please contact our customer support team at reader-service@outlook.com within 7 days of the purchase date.

Your refund request should include the following information:

  • Account details (e.g., email or username)
  • Transaction ID or payment receipt
  • Description of the issue

3. Non-Refundable Items

  • Payments made through third-party platforms (e.g., App Store, Google Play) must comply with their respective refund policies.
  • Partially used subscriptions or promotional offers are non-refundable.
  • If you have unlocked paid content through in-app purchases, website, or mobile web recharge and have engaged in reading activity, the purchase is non-refundable.

4. Processing Time

  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be credited to the original payment method used at the time of purchase.

5. Changes to the Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of NovelBerry after such updates constitutes your acceptance of the revised policy. If you do not agree with the revised policy, please stop using our services and contact us at reader-service@outlook.com.

6. Contact Us

If you have any questions about this Refund Policy, please contact us at reader-service@outlook.com.

This Refund Policy is provided by NexLight Tech Limited (the operator of NovelBerry) and applies to all purchases made within NovelBerry.