Privacy Policy

Privacy Policy

Last updated: September 4, 2026

1. Introduction

Welcome to NovelBerry. NovelBerry is operated by NexLight Tech Limited ("Company," "we," "us," or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the NovelBerry website, application, payment features, and related services.

2. Data We Collect

We may collect and use the following types of personal data:

  • Identity Data: username, account ID, or similar identifier, and social media profile information if you log in via Facebook, Google, or other third-party login methods.
  • Contact Data: email address or other contact information you provide.
  • Transaction Data: payment status, payment provider, order number, purchase amount, currency, virtual coin package, VIP plan, subscription status, purchase time, cancellation status, refund status, and chargeback or dispute information.
  • Usage Data: viewing history, unlocked chapters, watch progress, preferences, search records, VIP status, coin balance, and app or website usage records.

3. How We Use Your Data

We use your personal data to:

  • Register and manage your account.
  • Provide access to novel content, unlocked chapters, VIP services, virtual coins, and coin balances.
  • Process payments, virtual coin purchases, VIP subscriptions, renewals, cancellations, refunds, chargebacks, and payment disputes.
  • Protect the security, integrity, and lawful operation of the service, including fraud prevention, abuse detection, payment compliance, and enforcement of our User Agreement and Acceptable Use Policy.
  • Improve our website, application, content, services, and user experience.

4. Payment Information

We do not directly store users' full payment card details, bank account details, or sensitive payment credentials. Payment providers may process payment information according to their own privacy notices and terms. We may keep limited transaction records for order confirmation, account management, customer support, dispute handling, fraud prevention, refund administration, tax, accounting, and compliance purposes.

5. Virtual Goods and Usage Records

We may store records of coin purchases, reward coins, VIP membership status, unlocked chapters, viewing access, watch history, and other digital content usage. These records are used to provide purchased services, verify user benefits, prevent misuse, resolve payment or account issues, and maintain service security.

6. Sharing and Disclosure

We may share personal data with service providers and partners who help us operate the service, process payments, deliver content, provide analytics, prevent fraud, support customers, host infrastructure, and comply with legal obligations. We may also disclose information where required by law, to protect rights and safety, to enforce our agreements and policies, or in connection with a corporate transaction such as a merger, acquisition, or asset transfer.

7. Data Retention

We retain personal data for as long as reasonably necessary to provide the service, maintain account and transaction records, resolve disputes, prevent fraud or abuse, enforce our policies, comply with legal, tax, accounting, and regulatory obligations, and protect our legitimate business interests. Retention periods may vary depending on the type of data and the purpose for which it is used.

8. Minors' Privacy

NovelBerry is not intended for minors under the minimum age required by applicable laws to use online services without parental or guardian consent. We do not knowingly collect personal data from minors where such collection is prohibited. If we become aware of such collection, we will take appropriate steps to delete or restrict the data.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at reader-service@outlook.com.